A REAL shock at PETCO

I swear this never happens.

So a couple of weeks ago I walk into PetCo and find they they have
stopped selling their bettas in the hideously small 6 oz cups and have
switched them to more economical 3 oz cups (about the size of the
smallest baby food jars) As anyone would be, I was sickened by what I
saw and was ready for a good argument, but my BF talked me out of it.
He says, "Let's just go, you can write a letter when we get home."
Against my better judgment I agree and go home and sit down to write a
complaint letter. (My first ever I might add) I tried to be
constructive so I told her WHY they were bad... i.e. too cold, too
small, WAY too much ammonia, etc. I also offered to come in a teach
the store employees all about proper betta care as a volunteer
service. I copied the letter to the "PetCo Customer Satisfaction
Team."

Well, three days later I get a call from the store's general manager.
She says she read my letter and immediately rectified the situation.
She said it was bad judgment on the part of the store and their live
stock is the most important thing to them. She said she had already
forwarded my letter to her higher ups and while she didn't think she
would be able to make any immediate changes to the standard 6 oz size
she would make sure they understood the dangers of these tiny cups.
She ALSO said if I ever saw anything in a PetCo I didn't like I could
contact her directly and it would be handled.

I was floored. And skeptical. I went back two weeks later to check up
and sure as s***, no more 3 oz cups on the shelves.

I couldn't believe I actually met a manager that cared about what
their customers had to say and did something about it. I was vary
pleased and thought I would share the news since WE almost never hear
these stories.

> I swear this never happens.
>
> So a couple of weeks ago I walk into PetCo and find they they have
> stopped selling their bettas in the hideously small 6 oz cups and have
> switched them to more economical 3 oz cups (about the size of the
> smallest baby food jars) As anyone would be, I was sickened by what I
> saw and was ready for a good argument, but my BF talked me out of it.
> He says, "Let's just go, you can write a letter when we get home."
> Against my better judgment I agree and go home and sit down to write a
> complaint letter. (My first ever I might add) I tried to be
> constructive so I told her WHY they were bad... i.e. too cold, too
> small, WAY too much ammonia, etc. I also offered to come in a teach
> the store employees all about proper betta care as a volunteer
> service. I copied the letter to the "PetCo Customer Satisfaction
> Team."
>
> Well, three days later I get a call from the store's general manager.
> She says she read my letter and immediately rectified the situation.
> She said it was bad judgment on the part of the store and their live
> stock is the most important thing to them. She said she had already
> forwarded my letter to her higher ups and while she didn't think she
> would be able to make any immediate changes to the standard 6 oz size
> she would make sure they understood the dangers of these tiny cups.
> She ALSO said if I ever saw anything in a PetCo I didn't like I could
> contact her directly and it would be handled.
>
> I was floored. And skeptical. I went back two weeks later to check up
> and sure as s***, no more 3 oz cups on the shelves.
>
> I couldn't believe I actually met a manager that cared about what
> their customers had to say and did something about it. I was vary
> pleased and thought I would share the news since WE almost never hear
> these stories.

That's Great... Maybe it'll push the higher-ups to do something, company
wide...

--
RedForeman ©® future fabricator and creator of a ratbike
streetfighter!!! ==========================
2003 TRX450ES
1992 TRX-350 XX (For Sale)
'98 Tacoma Ext Cab 4X4 Lifted....
==========================
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is that better??